Returns, Exchanges & Refunds
Our policy on returns, exchanges, and refunds for your peace of mind
Eligible for Return/Exchange
Technical Defects
Items with manufacturing defects or damage
Delivery Damage
Items damaged during shipping under our care
Wrong Item
If we deliver the wrong product
Not Eligible for Return
Change of Mind
Personal preference or buyer's remorse
Wrong Size/Color
If delivered in good condition
Used Items
Items that have been used or worn
Return Process & Timeline
Report the Issue
Contact us within 48 hours of receiving the item via WhatsApp or email
Provide Details
Send photos of the defect/damage and include your order number
Verification
Our team will verify the issue and approve the return/exchange
Resolution
Receive replacement, exchange, or refund based on verification
Return Requirements
Item Condition
- • Must be unused and in original condition
- • Original packaging and tags must be intact
- • No signs of wear, damage, or alteration
Documentation
- • Proof of purchase (order number)
- • Photos showing the defect or damage
- • Delivery note or receipt
Timeline
- • Issues must be reported within 48 hours
- • Return shipping arranged within 24 hours of approval
- • Processing completed within 3-5 business days
Refund & Exchange Options
Replacement
Get the same item replaced if available
Exchange
Exchange for a different item of equal or lesser value
Store Credit
Receive credit for future purchases
Contact Us for Returns
Need to initiate a return or have questions about our policy?
Response time: Within 24 hours during business days