Privacy Policy
How we collect, use, and protect your personal information
Our Commitment to Privacy
At Opulence by Seruya, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you shop with us.
Information We Collect
Personal Details
Name, email address, phone number
Delivery Information
Shipping address and delivery preferences
Payment Details
Payment confirmation and transaction records
How We Use Your Information
Order Processing
To process and fulfill your orders
Delivery Coordination
To arrange and track your deliveries
Customer Support
To provide assistance and resolve issues
Information Sharing
We DO NOT Share Your Data With:
- • Marketing companies or advertisers
- • Social media platforms
- • Third-party analytics services
- • Any other external organizations
We ONLY Share With:
- • Delivery partners (for shipping purposes only)
- • Payment processors (for transaction processing only)
- • Legal authorities (when required by law)
Data Security Measures
Technical Security
- • SSL encryption for all data transmission
- • Secure payment processing
- • Regular security updates
- • Firewall protection
Operational Security
- • Limited staff access to personal data
- • Regular staff training on data protection
- • Secure data storage practices
- • Incident response procedures
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request updates to inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Portability: Request your data in a portable format
- Objection: Object to certain data processing activities
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us:
- • Remember your preferences and settings
- • Improve website performance and functionality
- • Analyze website usage patterns
- • Provide personalized content and recommendations
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records and transaction data are typically retained for 7 years for tax and accounting purposes.
International Data Transfers
Your data is primarily stored and processed within Kenya. In cases where international transfers are necessary (such as for payment processing), we ensure appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us About Privacy
Have questions about your privacy or want to exercise your data rights?
Data Protection Officer
Opulence by Seruya
Nairobi, Kenya